Frequently Asked Questions
About our products
- Why LED?
- How do I dispose of the battery?
- How many times can the battery be recharged?
- Why are the lenses designed the way they are?
- What makes the buttons on the flashlights waterproof?
- What is the self-discharge time?
About buying our products
About payment and shipping
- What kind of payment do you accept?
- Do you ship worldwide?
- What are your shipping charges?
- What is the delivery time?
- Can I have my order delivered to a different address?
About our products
Why LED?
When trying to produce the worlds most powerful handheld flashlights, you have to use the best available suppliers whether this be Luxeon, Seoul or anybody else.
We started up with K2 (except Tactical 1500, laser, UV and infrared), but change whenever we feel there are better thoroughly tested products on the market. We have access to the best available bins and our flashlights are prepared for the coming years of enhancement of output from the leading manufactorers of LEDs. Whenever a new LED is tested and put to market we can litteraly market a new flashlight within days.
More than 30 years burntime !
The burntime of our most commonly used LED is more than 50.000 hours. Or put into years of 4-5 hours use pr. day for more than 30 years!
How do I dispose of the battery
Battery Disposal: Rechargeable batteries is the best choice if you wish to protect the environment. WiseLED uses the most environment friendly batteries availble, but it is very important that we dispose of all batteries when they are dead. Legislation all over the world are minimum requirements for how to act. WiseLED products are tools to better experience the world, and we want to do our best to preserve the world for future adventures.
When you need to change the rechargeable battery in your flashlight this can only be done through a WiseLED certified Service Center. WiseLED will then receive all the used batteries and dispose of these in line with the EU Waste Legislation.
Type: The battery in the WiseLED Tactical is based on 6 lithium Ion cells (18650), 3.7 volt, 2.6 Amp each, giving a total of 11.1 volts, 5.2Amps. The battery in the WiseLED Compact is based on 2 lithium Ion (18650) cell packs, 3.7 volt each, combined serially = 7.4 volt, 2.6Amps. All batteries can be transported by air without special permission.
World wide return program: If at any point your flashlight is totally dead or you do not wish to use it any more you can always ship it back to WiseLED without shipping charges. WiseLED will take the batteries from end-of-life flashlights and dispose of the batteries in line with the waste legislation. To return an end-of-life flashlight to WiseLED - contact support@wiseled.com and you will receive shipping instructions.
How many times can the battery be recharged?
The battery in the WiseLED Tactical is based on 3 lithium Ion (18650) cell packs 3.7 volt each, combined serially = 11.1volt, 5.2Amp and the battery in the WiseLED Compact is based on 2 lithium Ion (18650) cell packs, 3.7 volt each, combined serially = 7.4volt, 2.6Amp. Lithium ion batteries have a lot of advantages but need to be handled correctly.
WiseLED flashlights have to be kept fully charged at all times. Our warranty won't cover flashlights that have been left uncharged for a period of 2-3 weeks and this is not to happen more than 3 times, as this will significantly deteriorate the battery. The Li-ion batteries chemistry is not able to survive longer periods without energy so if not charged with a timely interval your batteries will get less efficient and the chemistry inside will eventually give up. So therefore remember always to fully recharge your flashlight before storing it for longer periods of time.
The self-discharge time is when fully charged
Tactical: 5 years
Compact: 2.5 years
Extended battery lifetime: The batteries can do a minimum of 300 FULL charges if handled correctly, after 300 charges the output will decrease by 20%. Since the batteries and the charging is controlled by our intelligent inbuilt charging circuitry the lifetime is maximized. With a daily use of 2-3 hours the batteries will last for many years. When the battery needs to get changed - it will be possible to refurbish it with a new one (you have to deliver the flashlight to a autorized WiseLED Servicepartner to get it refurbished).
Inbuilt Charging circuitry: Every individual flashlight has it own inbuilt charging circuitry which makes it possible to charge the WiseLED products directly from the car. Our flashlights take in Dc from 13,5 volt up to 18 volt (the reason for using 13,5V as supposed to 12V is, that we don’t want to drain vehicle battery unless the generator is running). All flashlights can charge on all the charger fixtures we provide which means you don’t have to purchase a charging solution the next time you buy additional flashligts!
40 pcs. of size AA batteries: The battery capacity that tactical holds is equal to app. 40 pcs of size AA batteries but we only use 1/3 of the space/volume for the same power output and 1/2 of the weight. We pack that amount of energy because we emit a lot of light and use a lot of energy. To obtain that much power we use the latest technology from the laptop industry. The result is high volume, high degree of battery safety, and small volume size compared to output.
Why are the lenses designed the way they are?
All Lenses for the WiseLED family is specially designed solutions that will ad new dimensions to today’s standards. Instead of using polycarbonate we use optically clear PMMA we use new ways of doing internal reflections designs that optimizes output and uniformity. Further more the lenses are designed with an outer ring of light that has a not so intense beam that is used at close perimeter, and a very intense and narrow beam that contains 80% of the remaining light to give you - the user perfect long-range capability.
The grooves in the surface of the lens serves 2 different purposes they maximize the light output and they protect the lens from scratches. If the lense gets dirty simply rinse it with water.
What makes the buttons on the flashlights waterproof?
The Safebutton: The buttons on all WiseLED products is made so that they work under water despite the fact, that the button is a pushbutton. We have invented a button which equalizes the pressure coming from the water so that water pressure itself won't turn the flashlights on accidentally.
Furthermore the buttons have an inbuilt overpressure valve that makes sure that the pressure can escape from the flashlight. If by some mistake the battery malfunctions the button will simply pop out and therefore not create a problem like uncontrolled expanding. On the Tactical you will have two buttons to control the many functions of the flashlight, on the Compact only one.
What is the self-discharge time for the flashlight batteries?
The self-discharge time is:
Tactical: 5 years
Compact: 2.5 years
About buying our products
Where can I buy WiseLED flashlights?
There are three ways to purchase our flashlights:
Corporate sales: If you are looking for a new lighting system for multiple users – e.g. a special forces group, police force, mining operation or private security, please contact our corporate sales department directly at info@wiseled.com or phone +45 8888 7300.
Retail outlets: If you are looking to buy a single or a few flashlight you can purchase through any of our retail partners. Contact us at info@wiseled.com
Through our web site: You can also purchase WiseLED products right here from our online store.
About payment and shipping
What kind of payment do you accept?
You can pay with Dankort, Visa/Dankort, Visa, Visa/Electron, Mastercard, JCB, Diners, and just need to key in your card number, expiration date and control number when you order the goods. The amount is not withdrawn from your account until the entire order has been shipped.
Do you ship worldwide?
Yes, we ship worldwide.
What are your shipping charges?
The delivery price depends on the goods you order. The total delivery price for your order will be shown in the shopping cart.
What is the delivery time?
Normal delivery time is within 4-5 working days, if not in stock 10 days. The expected delivery time will however appear for each item in the shop, and if you order several items together, your order will only be sent once all the items are ready for delivery.
Can I have my order delivered to a different address?
No, for credit card security reasons we can only deliver your order to the address connected with the credit card (the billing address).
